Privacy policy
Effective date: October 31, 2026
This policy explains what information Charcoal Code LLC ("we") collects when you visit Charcoal Code or contact us through it, and how we use it.
Information we collect
Information you give us: when you email, call or message us, we receive what you send, such as your name, email address, phone number and message.
Technical information: like most websites, the service that hosts this site may record standard technical details for each visit, such as your IP address, browser type, the pages you open and the time of the visit, to keep the site working and secure.
Cookies and analytics
This site doesn't use analytics or advertising cookies, and doesn't track you across other websites.
How we use and share information
We use the information to answer you, provide the services you ask about, keep records of our work and keep this site working. We don't sell your personal information.
We share it only with service providers that help us run our business (such as website hosting and email), when the law requires it, or to protect our rights and the safety of others.
How long we keep it
We keep messages and contact details as long as we need them to answer you, provide our services and meet our legal and accounting obligations, then delete them.
Your rights
Depending on where you live, privacy laws may give you the right to ask what personal information we have about you, to correct it, to delete it, or to opt out of certain uses. To make a request, email info@charcoalcode.com. We will answer within the time the law requires and won't treat you differently for asking.
Children
This site isn't directed to children under 13, and we don't knowingly collect their personal information. If you believe a child has sent us information, contact us and we will delete it.
Security
We use reasonable measures to protect the information we receive, but no website or email is completely secure. Please don't send passwords, bank or card numbers, or government ID numbers through this site.
Contact
Questions about this policy or your information: Charcoal Code LLC, info@charcoalcode.com.
Changes to this policy
We may update this policy. The effective date at the top shows when it last changed; important changes will be noted on this page.